At Sven & Son®, we decided to make our return policy simple, pain-free, clear, and concise. We understand that sometimes the wrong size or type of mattress is chosen or maybe a friend gave a recommendation that works perfectly for them but doesn't quite fit your needs. We are human too, we get it!
If you're not happy with your purchase, we will work with you to make sure that you are 100% satisfied and have no regrets. Simply contact a member of our 5-star rated customer service team and they are always happy to help. On mattresses purchased within a bundle, we will credit you the amount that was paid for the mattress towards the purchase of another mattress.
Our adjustable beds are backed by our industry-leading warranty. Should you need to return your adjustable base, you will be responsible for costs of return shipping and a 20% re-stocking fee. Adjustable bases must be returned within 30 days of arrival. We will issue a refund minus return shipping. Please do not immediately discard the boxes your adjustable base ships in just in case there's an issue.
For mattress-only purchases, we offer a 30 day comfort exchange for a different mattress of the same value (if you want to exchange up in value, simply pay the difference).
If you have trouble with your bed, simply give us a call so we can do our best to make sure you're 100% satisfied with your purchase.