If the item is damaged, we will credit or replace it.
We recommend that no customer throws away their mattress until the delivery is complete and you're satisfied with your purchase. Please check for physical damage first upon arrival. All damages must be signed on the receipt that the item is damaged and must be refused back to the carrier for claims to be approved. If for any reason your item is dysfunctional, contact us and we'll make sure you're well taken care of so can get the sleep you deserve.