--- title: What to do if your item is damaged. description: If the item is damaged, we will credit or replace it. --- [Skip to content](https://help.svenandson.com/im-worried-about-my-item-being-damaged#main-content) English Show submenu for translations ![Large Logo - No Tails-1.png\]](https://help.svenandson.com/hs-fs/hubfs/Large%20Logo%20-%20No%20Tails-1.png?height=33&name=Large%20Logo%20-%20No%20Tails-1.png) Open main navigation Close main navigation - English Show submenu for translations - Return to Home Return to Home Search our knowledge base: - There are no suggestions because the search field is empty. 1. [Help Center](https://help.svenandson.com/?hsLang=en) 2. [Shipping](https://help.svenandson.com/shipping?hsLang=en) 3. [I'm worried about my item being damaged.](https://help.svenandson.com/shipping?hsLang=en#im-worried-about-my-item-being-damaged) # What to do if your item is damaged. ## If the item is damaged, we will credit or replace it. We recommend that no customer throws away their mattress until the delivery is complete and you're satisfied with your purchase. Please check for physical damage first upon arrival. All damages must be signed on the receipt that the item is damaged and must be refused back to the carrier for claims to be approved. If for any reason your item is dysfunctional, contact us and we'll make sure you're well taken care of so can get the sleep you deserve. - [Shipping](https://help.svenandson.com/shipping?hsLang=en#main-content) - [How long does it take to ship my order?](https://help.svenandson.com/shipping?hsLang=en#how-long-does-it-take-to-ship-my-order) - [I'm worried about my item being damaged.](https://help.svenandson.com/shipping?hsLang=en#im-worried-about-my-item-being-damaged) - [How does in-home set up, delivery work?](https://help.svenandson.com/shipping?hsLang=en#how-does-in-home-set-up-delivery-work) - [When will my order arrive?](https://help.svenandson.com/shipping?hsLang=en#when-will-my-order-arrive) - [Ordering & Payments](https://help.svenandson.com/ordering-payments?hsLang=en#main-content) - [Do you offer financing or 0% down payments?](https://help.svenandson.com/ordering-payments?hsLang=en#do-you-offer-financing-or-0-down-payments) - [I'm having trouble checking out.](https://help.svenandson.com/ordering-payments?hsLang=en#im-having-trouble-checking-out) - [What's the difference between ordering on your website vs. ordering on Amazon?](https://help.svenandson.com/ordering-payments?hsLang=en#whats-the-difference-between-ordering-on-your-website-vs-ordering-on-amazon) - [Product](https://help.svenandson.com/product?hsLang=en#main-content) - [Do you have split-queen sized beds available?](https://help.svenandson.com/product?hsLang=en#do-you-have-split-queen-sized-beds-available) - [Do you have full-sized beds available?](https://help.svenandson.com/product?hsLang=en#do-you-have-full-sized-beds-available) - [How do I sync my remote to my bed?](https://help.svenandson.com/product?hsLang=en#how-do-i-sync-my-remote-to-my-bed) - [Is the headboard in the picture included?](https://help.svenandson.com/product?hsLang=en#is-the-headboard-in-the-picture-included) - [Where do I find sheets and bedding for adjustable beds?](https://help.svenandson.com/product?hsLang=en#where-do-i-find-sheets-and-bedding-for-adjustable-beds) - [What are the differences between the 10", 12", and 14" mattresses?](https://help.svenandson.com/product?hsLang=en#what-are-the-differences-between-the-10-12-and-14-mattresses) - [Where are your bedding, bases, and mattresses manufactured?](https://help.svenandson.com/product?hsLang=en#where-are-your-bedding-bases-and-mattresses-manufactured) - [Returns](https://help.svenandson.com/returns?hsLang=en#main-content) - [What is the 120-Night Sleep Guarantee?](https://help.svenandson.com/returns?hsLang=en#what-is-the-120-night-sleep-guarantee) - [What is your return policy?](https://help.svenandson.com/returns?hsLang=en#what-is-your-return-policy) - [I need to start the return process.](https://help.svenandson.com/returns?hsLang=en#i-need-to-start-the-return-process) - [Information](https://help.svenandson.com/information?hsLang=en#main-content) - [Where is Sven & Son® located?](https://help.svenandson.com/information?hsLang=en#where-is-sven-son-located) - [User Manuals](https://help.svenandson.com/user-manuals?hsLang=en) - [Warranty & Parts](https://help.svenandson.com/warranty-parts?hsLang=en) [![Chill listening crop-3](https://help.svenandson.com/hs-fs/hubfs/Large%20Logo%20-%20No%20Tails.png?width=117&height=20&name=Large%20Logo%20-%20No%20Tails.png "Chill listening crop-3")](https://svenandson.com) Help Center Copyright © 2026, SSM Enterprises